KCS Group

Technical Support Engineer   




  Ideslabs Private Limited is looking for Technical Support Engineer



Job Description

Candidate must have excellent technical knowledge of laptop and desktop hardware
Excellent knowledge on ITIL.
Strong troubleshooting knowledge of Hardware and network

Installation, up gradation, troubleshooting and support of Microsoft Windows 10 & MacBook and related applications. Performs general preventive maintenance tasks on computer, laptop, printer and peripheral equipment. Escalate issues to next level and involve experts wherever required in order to resolve issues as quickly as possible.

Works with vendor support contacts to resolve technical issues, The person should be prepared/ willing to do any other reasonability and task and ensure that it is normally carried out on time and correct. Responsible for tracking hardware and software inventory

Ability prepare and maintain the Reports and documentation related to IT infra department
Ability to Coordinate with production teams for implementations and issue resolution
The Role is to deliver high quality support to technical and non-technical users of through email, phone and documentation.
 

Work Experience

0 to 3 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Across India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Networking, IT infrastructure, Issue Resolution, Troubleshooting


Company Info
Since its established in August 10 2013 in Hyderabad , Telangana, India, IDESLABS Private Limited has committed to provide high quality of Consulting Services and Corporate Trainings to our customers in locally in India and across the globe. With our TEAMs passion towards the organization development and commitment towards excellence service to our customers within a less span of time IDESLABS has become a leading supplier for Corporate Trainings and Consulting Services for small and large business organizations.
 


Address


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Contact Number


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Referral Information


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