KCS Group

Technical Support Executive   




  HCL Technologies Limited is looking for Technical Support Executive



Job Description

Candidate should be B.Tech/ BCA Graduates with basic understanding of HTML, Javascript & CSS
Must have excellent knowledge of Technical Troubleshooting
Strong analytical and communication skills
Proficient in English writing and speaking skills

Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
Ability to work with individuals, companies and large clients
Should will to work in Night Shift

Nice to have:

Previous experience in tech-support or tools/applications development domains will be an advantage
Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
Experience in Digital Marketing and Campaign Management is an advantage but not a must have
Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.

Key Responsibilities:

Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs
Troubleshoot and resolve simple/medium/complex Ad Serving issues through Email and Chat
Validate Cases categorization, Workflow Adherence

Perks:

5 days working
Night shifts
Free meal
Sat-Sun fix off
 

Work Experience

0 to 1 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Hyderabad 


Educational Qualification
B.E./B.Tech, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Desktop Support, IT Service Desk, Software Support


Company Info
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 197,000+ Ideapreneurs across 52 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
 


Address


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Contact Number


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Referral Information


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