KCS Group

Technical Support Associate   




  Tech Mahindra Limited is looking for Technical Support Associate



Job Description

Candidate should be Any Graduate with Service Desk Experience - Freshers with Technical Graduation can apply and Experienced Service Desk Associates can also apply. Have basic knowledge in IT. Any knowledge of Service Desk or ITIL is preferred.

Must have excellent problem-solving and communication skills
Ability to provide step-by-step assistance, both written and verbal
Passion for technology and learning
Strong team player collaborates well with others.

Role & Responsibilities-

First Point of Contact for end-users
Attend Incoming-Calls and emails from end-users
Create Service Requests in Ticketing Tool as per the agreed Turnaround Time
Create Incidents and timely escalate as per the escalation matrix
Follow-up on open tickets with L2 teams if end-users request for more information/ ticket status

Remote Troubleshooting of Windows 1st level support
MS Outlook 1st level desktop support
MS Outlook setup & profile Creation
Desktop Printer Setup
VPN, Internet issues, Wireless connectivity 1st support
PC Clean up, clearing temp, Checking for Virtual Memory size) 1st level support
 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Noida 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Service Desk, Customer Support, Networking and Troubleshooting


Company Info
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 148,000+ professionals across 90 countries, helping 1255 global customers including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.

We are the fastest growing brand in brand strength and rated amongst the top 7 IT services brands globally, a Gold Winner at ITSMA Marketing Excellence Awards`22, included in Bloomberg 2023 Gender-Equality Index for the fourth year in a row, and have been recognized as the `Most Preferred Workplace`. We are part of the Mahindra Group, founded in 1945, which is the most admired multinational federation of companies with 260,000+ employees in over 100 countries, known for its leadership in various industries including farm equipment, utility vehicles, IT, and financial services in India and is the world s largest tractor company by volume.
 


Address


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Contact Number


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Referral Information


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