KCS Group

Technical Support Associate   




  ICE Mortgage Technology (I) Private Limited is looking for Technical Support Associate



Job Description

Candidate should have 3 or more years recent mortgage processing, funding, document drawing, shipping or post-closing. Experience using desktop loan origination software applications. Proven effectiveness in a role that requires multi-tasking and strong customer soft-skills. Demonstrated ability to confidently deliver solutions and resolve issues.

Must have team-oriented, demonstrates a professional cooperative attitude.
Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed.
Experience using Microsoft Word, Excel and PowerPoint.
Exhibit high regard for teamwork and collaboration.
Makes timely and sound decisions based on all available input;
Addresses root cause of issues; recognizes problems and acts accordingly.

Duties and Responsibilities-

Leverage mortgage industry experience to assist clients in the use of their ICE Mortgage Technology software solutions
Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned.
Maintain Department Standards
Drive SLA attainment
Strive for first-call resolution, balancing completeness of resolution and quality of service.
Maintain case backlog
Recognize and respond accordingly to systemic customer-impacting problems.
Participate in product/enhancement closed loop process by accurately identifying defects, enhancements, and communication status updates to the client.
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Non Voice Support, Desktop Support, Doccumentation


Company Info
ICE Mortgage Technology, a part of Intercontinental Exchange, Inc. (NYSE: ICE), combines the innovation and expertise of Ellie Mae, Simplifile and MERS to automate the entire mortgage process from consumer engagement through loan registration and every step and task in between. ICE Mortgage Technology is the leading cloud-based loan origination platform provider for the mortgage industry with solutions that enable lenders to originate more loans, lower origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency.
 


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Contact Number


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Referral Information


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