KCS Group

Technical Support Engineer   




  Esper | Android Device Management is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 0-3 years of work experience in the customer experience/ support space
Must possess strong communication skills in English, both written and verbal
Ability to work independently and make decisions
Demonstrated ability to manage multiple priorities
High attention to detail
Passion for resolving customer issues

Knowledge on SaaS product support which has a cloud console -preferably in the mobility space
Experience on Mobile Device Platforms (Android)
Worked on log collection and analyzing tools.
Proficient in working on support desk/ CRM tools such as Zoho/ Zendesk/ Salesforce
Experience of issue tracking software such as Jira/ Bugzilla/ Mantis/ Remedy.

Job Responsibility-

Provide telephone and email based technical support for our customers who have implemented Esper, responding to and resolving customer issues in a timely fashion
Collect the required details for the issues reported by customers, Diagnose/ Investigate, and solve application queries and answer customer questions
Provide superior customer service in regards to our Mobile Device Management Solutions
Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives

Endeavor to respond to all customer requests in a timely manner while improving customer experience
Use various devices to reproduce customer environments in order to troubleshoot issues further.
Communicate with internal product support teams to resolve product issues.
Flexible to work in different shifts

 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Product Support, Voice Process, Troubleshooting


Company Info
Esper is a platform for developers and IT to deploy applications seamlessly and to orchestrate their Android device-based applications across development, deployment, and maintenance. We are focused on developers by taking an API-centric, language-neutral approach. Our tools enable developers to tackle the big challenges of device development such as identifying, debugging, and resolving issues with their apps and devices in the field. And we help IT do more with less. Its time to move from traditional device management approaches to DevOps oriented Device Orchestration!
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email

Specialized Jobs

Quick Links     



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs

KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register