KCS Group

Technical Support Engineer   




  PRGX India Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be Preferably BCS/ MCS/ BSc or MSc in Computer Science/ IT with strong communication skills.
Should have basic knowledge of networking, Knowledge of AD, MS office applications
Should have worked on a Ticketing tool

Typical Duties-

Provide support via telephone and email to diagnose and resolve problems while providing end user assistance and resolution to issues.
Provide support for Microsoft operating systems, Microsoft Office Suite, O365 and other applications.
Escalate support requests as necessary following established procedures.
Monitor support desk and telephone requests for Service Level Agreement (SLA) violations and escalates as required.

Maintain technical logs and documentation according to departmental procedures.
Troubleshoot and resolve routine network issues, PC/laptop, switches/ hubs, routers, connectivity, and computer peripheral devices.
Advanced PC/laptop software knowledge and skills, including installation, configuration, and troubleshooting.
Strong communication skills (both oral and written) and demonstrated ability to work as a team player.
Provide 24*7 coverage and support as needed, on a rotating schedule.
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Educational/Training 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Ticketing, Operating Systems, IT Helpdesk, Networking, Voice Support


Company Info
PRGX is the global leader in source-to-pay data analytics solutions and software, and tech-enabled profit recovery services. We provide the business intelligence to unlock incremental value from data and expand your impact across the organization for healthier whole businesses.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


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