KCS Group

Technical Support Engineer   




  Synoptek India Private Limited is looking for Technical Support Engineer



Job Description

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.

Candidate should have Bachelor s degree in related field from an accredited college or university. In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa. Microsoft role-based certification, A+, Security+, Network+, ITIL Foundation certification or ability to obtain within 6 months of employment

Experience

Customarily has at least 1 year of client engagement experience
Customarily has at least 1 year of technical experience
Experience troubleshooting issues with Windows & Mac Operating Systems, Microsoft Office Suite, and remote access.

Duties & Responsibilities-

Triage and assign tickets to the appropriate resource
Actively listening to and engage with clients
Troubleshoot and manage tier 1 client incidents/requests in a Service Desk environment
Anticipate and/or escalate issues proactively to ensure quick response/resolution times
Acquire and maintain knowledge of current support policies and methods of support delivery to provide accurate solutions to customers
Adhere to ticketing processes and documents issues appropriately and in a timely fashion.
Retrieve passwords from password tool
 

Work Experience

2 to 7 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Service Desk, End User Support, DNS, Active Directory


Company Info
Synoptek is a Global Systems Integrator (SI) and Managed IT Services Provider (MSP) offering Comprehensive IT Management and Consultancy Services to organizations worldwide. Our core services include - Application Management, Data Insights, Workforce Productivity, Custom Software Development, IT Leadership, Cyber Security, Infrastructure Stability, Business Continuity, and Cloud Advancement.
 


Address


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Contact Number


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Referral Information


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