KCS Group

Technical Support Engineer   




  Afour Technologies Private Limited is looking for Technical Support Engineer



Job Description

Candidate must have proficiency in administering Windows and Linux environments.
Basic knowledge of AWS with understanding of Monitoring and Ticketing.
Strong understanding of core IT principles.

Experience with software installation and upgrade processes.
The ability to effectively troubleshoot technical issues.
Excellent communication and interpersonal skills.
Basic scripting skills in Groovy.
Basic knowledge of SQL

Key Responsibilities-

Troubleshoot issues raised by customers and drive toward resolution.
Understand the product and domain
Monitor Dashboards of Ticketing and monitoring tools
Take ownership of the new customer cases that come in.

Escalate the issues to engineering if they require technical assistance.
Coordinate with engineering and arrange meetings with customers if required.
Create Knowledge base documents
Work as part of the team in shift
 

Work Experience

3 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, Networking, IT Service Desk, Active Directory, Desktop Troubleshooting


Company Info
AFour is part of ACL Digital, an ALTEN Group Company, which is a digital product innovation and engineering leader. We help our clients design and build innovative products (AI, Cloud, and Mobile ready), content and commerce-driven platforms, and connected, converged digital experiences for the modern world through a design-led Digital Transformation framework. By integrating our strategic design, engineering, and industry capabilities, we help our clients decode the digital world and accelerate their growth journey.

Headquartered in Silicon Valley, ACL Digital is a leader in design-led digital experience, innovation, enterprise modernization, and product engineering services converging to Technology, Media & Telecom. We are a talented workforce and part of the 50,000+ employee ALTEN Group, spread across more than 30 countries, offering a multicultural workplace and a collaborative knowledge environment. In INDIA we have operations in Bangalore, Chennai, Pune, Panjim, Hyderabad, Noida and Ahmedabad. In the USA, we have offices in California, Atlanta, Philadelphia, and Washington states.
 


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