KCS Group

Technical Support Associate - B2B   




  CONVERGYS India Services Pvt. Limited is looking for Technical Support Associate - B2B



Job Description

Eligibility Criteria:

Graduate or Under Graduate with minimum of 1 year experience in ICC Voice technical process
Should be willing to work in 24/7 environment
Good spoken communication
Should have good computer troubleshooting Knowledge

Roles & Responsibilities:

Provide support and handling technical\non technical queries on QuickBooks application.
Handling inbound calls supporting North America customer base and also make outbound calls as per the defined process.
Resolving the customers issue on call using the client provided resources and ensuring customer is satisfied with the resolution provided and the issue does not reoccur.
Adhering to the quality standards set for the program by clients.

Adhering to the standard procedure while identifying the issues.
Ensuring that timely resolution is provided for the customer queries with great customer handling skills.
Recovery of the Data from the Database.
Working on corrupted file to extract the information.
Working on Password Related Queries /Password resetting.
Working and resolving Compatibility issues.

Its a financial process when deals in supporting accounting software/ Application & troubleshooting

Recovery of the Data from the Database.
Working on corrupted file to extract the information.
Working on Password Related Queries /Password resetting.
Working and resolving Compatibility issues.
Restoring the corrupt, lost or inaccessible database files of SQL Server
Recovering the data items from SQL Server database such as primary keys, unique keys, tables, indexes, views, and stored procedures accurately.
Efficaciously handles corruption issues such as automatic system shutdown, virus attack, OS corruption, etc.
Create backup of restored databases in script form SQL Queries

Interview Date: 18th to 31st December 2018
Walkin time 12noon to 4:00pm

Venue Details:
CONVERGYS India Services Private Limited
55, Divya Shree Towers, Opp to Jaydeva Hospital
Next to Airtel office, Bannerghatta Main Road
Bangalore.

Contact Punith
Contact No. 9620060456

 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, B2B Technical Support, Voice Process, SQL Server


Company Info
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


18, 19, 20, 21, 22/ Dec/ 2018



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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