KCS Group

Technical Support Engineer   




  Teleperformance India Private Limited is looking for Technical Support Engineer



Job Description

Candidate must be a Graduate with 0 to 2 years of experience in Technical Support, LAN Troubleshooting, VLAN Configuration, Desktop Support, Router Configuration, VPN Server, International Voice Process. Must have excellent written and communication skills. Both Freshers/ Experience can apply.

Role & Responsibilities-

Supporting customers contacting for technical assistance with network through LAN, WIFI, Mobile, Televison, Routers and Computers
Diagnose and troubleshoot various complex technical issues, using the available knowledge articles and framework abiding by the clients policies and procedures.

Track unresolved issues through to resolution, within agreed time limits
Properly escalate and follow up unresolved issues to appropriate internal teams.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
The ability to think logically.
Strong customer focus.
Respond quickly to customer requests/needs to maintain a high level of customer satisfaction.
Maintain individual performance towards client KPIs.
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Hyderabad 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, LAN Troubleshooting, VLAN Configuration, Desktop Support, Router Configuration


Company Info
Teleperformance is a global digital business services company. Our digitally powered business services to help the world s best brands streamline their business in meaningful and sustainable ways. Teleperformance is a global digital business services company. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. At Teleperformance, we deliver the most advanced, digitally powered business services to help the world s best brands streamline their business in meaningful and sustainable ways.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


18, 19, 20, 21, 22/ Jul/ 2023


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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