KCS Group

Technical Support Engineer   




  SentinelOne Inc - Cybersecurity Company is looking for Technical Support Engineer



Job Description

SentinelOne is seeking a passionate and dedicated Support Engineer to join our rapidly growing Technical Support organisation. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms, including Windows, Mac, and Linux.

What experience or knowledge should you bring?

Bachelor degree in a technical field preferred
Minimum three years experience in customer support or a customer-facing technical role
Proficient in Windows, Mac, and/ or Linux
Network/Endpoint Security background
Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
Excellent written and verbal communication skills in English (other languages are a plus)
Independent, responsible result driven team player

What will you do?

Provide grade A support for our growing Enterprise customers base in the EMEA/ APAC region
Lead burning escalations from end to end while owning all of the technical and managerial aspects of the issue
Investigate thoroughly diving deep into the source code, together with our all-star R&D team to provide a detailed root cause analysis to our customers
Work closely with Product management acting as the customers advocate
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Across India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Network Support, Product Management, Troubleshooting


Company Info
SentinelOne, Inc. is an American cybersecurity company listed on NYSE based in Mountain View, California. Cybersecurity is constantly changing. Time favors the adversary. Today s challenges are nothing like tomorrow s. Threats are becoming more and more advanced leveraging the power of automation. Some wait and react. At SentinelOne, we innovate. Our mission is to defeat every attack, every second, of every day. Our Singularity Platform instantly defends against cyberattacks performing at a faster speed, greater scale, and higher accuracy than possible from any single human or even a crowd.
 


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