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Job Description
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Candidate should be Graduates (BE, BCA, BSc, MCA or M.Sc) with 0 to 4 years of experience in providing back end support to customers through email and chat, troubleshooting technical issues. Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
Provide technical support for level-one escalation issues via the help desk.
Should multitask and meet specific goals set by supervisors and the managers.
Excellent written and verbal communication skills in the English language
Ability to work well with a team in a fast-paced, constantly changing environment
Outstanding customer service skills and a dedication to provide a great customer service
Reliable to work in rotational shifts and to complete work as per expectations.
Attributes:
Strong in Logical thinking and Learning Skills
Minimum Typing speed 35wpm & good in Keyboard Shortcuts
Able to handle 3 chats at a time
Knowledge on web hosting is an added advantage
Flexible to work - 24/7 - Rotational shifts including night shifts
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Work Experience |
0 to 4 Years |
Level |
Entry Level |
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Job Function
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IT-Software, Desktop Support |
Vacancies
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Not Specified |
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Industry
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IT-Software |
Job Location
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Mangalore |
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Educational
Qualification
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B.Sc, BCA/BCS, B.E./B.Tech |
Salary
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Not Specified |
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Key Skills
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Technical Support, IT Helpdesk, Desktop Support, IT Service Desk, Software Support
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Company Info
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USAS Technologies, a US based Information Technology Services company with its Indian development facility in Mangalore, is seeking exceptionally talented graduates from reputable institutions for the position of Project Manager.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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