KCS Group

Technical Support Executive   




  Allegis Group: Opportunity Starts Here is looking for Technical Support Executive



Job Description

Candidate must be a Graduate (Technical degree preferred) with 1 to 3 years of experience with International Technical Support Center, Enterprise Support. Experience in troubleshooting software on Windows and /or Mac operating systems.

Technical Support or implementation experience, supporting enterprise software solutions.
Experience working in a team environment, managing a diverse workload
Outstanding written & verbal communication skills in English with a neutral accent

Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/ IP, DNS). Ability to multi-task and perform effectively under pressure. Must have excellent analytical skills and ability to navigate challenging situations in a professional manner.

General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Noida 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Service Desk, Customer Support, Networking and Troubleshooting


Company Info
Allegis Group, Inc. is an international talent management firm headquartered in Hanover, Maryland, United States. As of 2018, it had US$13.4 billion in revenue, and 19,000 employees. It ranks fourth in the world after Adecco, Randstad and Manpower Inc. Aston Carter was acquired by Allegis in the year 2011 and expanded to APAC including India in 2017.

Aston Carter focus on recruiting business professionals across various disciplines like Accounting and Finance, Sales, Operations, Audit, Risk and compliance, and Banking and financial services. We work with many fortunes 500 customers across the globe and currently working with 20+ global clients in India which are predominantly in Banking and financial services sector to name a few, Visa, Morgan Stanley, JPMC, Fidelity, Wells Fargo, Myntra etc.,
 


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