KCS Group

Technical Support Associate   




  Tech Mahindra Limited is looking for Technical Support Associate



Job Description

Candidate should be Graduate from an accredited institution or Under-graduate with relevant technical experience. Previous customer/ technical support or technology experience Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred). Must have exceptional written and verbal communication skills.

Exceptional ability to multitask.
Exceptional ability to adapt and learn new platforms and skills on the fly.
Exceptional sense of urgency
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
Good to have ITIL Knowledge.

Role & Responsibilities-

Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
Support end-user devices/ peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.

First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
Perform post-resolution follow-ups to help requests or incidents.
Research issues and resolves technical problems.
Creating/updating knowledge articles and support processes functions
 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, International Voice Process, IT Helpdesk, Service Desk, Technical Helpdesk


Company Info
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services)

Tech Mahindra s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting)
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


13, 14, 17, 18, 19, 20/ Jul/ 2023


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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