KCS Group

Technical Support Engineer   




  Sterlite Technologies Limited (STL) is looking for Technical Support Engineer



Job Description

Candidate should have Bachelors Degree in Information Technology or in any stream with good experience of supporting customers over the phone and email within an IT environment. He should be able work as an individual contributor with little or no guidance.

Technical Experience Required

TCP/ IP Protocol Understanding
Basic understanding of Layer-2/Layer-3 Switching and VLAN & Voice VLAN
Experience on Switching & routing with Clarity on IP Subnet
IP NATTING, Proxy & Firewall, VPN, MPLS understanding is an additional advantage
Understanding of Network Topology, Different OS is added advantage to work in complex N/W
Should have hands-on knowledge about IP-PBX, Contact Centre, OMNI Chanel, IVRS, Carrier grade
Soft Switch & Cloud Telephony solutions

Must be required the knowledge of databases MYSQL, Oracle DB and scripting, Indexing, Stored
Function, Trigger, Joins Table and Inner Query knowledge (shell script.)
Integration knowledge about SIP Telephony with OSS/ CRM/ OCS/ SBC etc.
Should have worked with Carrier grade opportunities (Telco/ ISP/ MSO) and Enterprise segment
Ability to design industry wise Use cases/solution
Strong team player & has to manage co-ordination with Sales/ Support/ Pre- sales team
Exposure to different types of IP/VOIP Phones and devices, routers and firewalls
 

Work Experience

2 to 7 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration, Telecom


Vacancies
Not Specified 


Industry
Telecom 


Job Location
Ahmedabad 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Network Support, IT Service Desk, Troubleshooting


Company Info
Our story begins with being a leading global provider of optical fibre, the fastest known medium for high-speed data networks. Today, we have transformed to be the only company in the world with unified silicon-to-software offerings. We manufacture optical fibre from sand, and are forward integrated to offer broadband services and network and telecom software as solutions.

We offer network solutions to telcos, data centres, tower companies, Internet companies and ISPs. We design and build intrusion-proof networks to the Indian Defence. We build citizen networks in cities and villages. Our solutions are used in some of the toughest terrains of the world. They are deployed in the Amazonian rain forests, in extreme temperatures of Iceland, in the deserts of the Middle East, and in the Himalayan range.
 


Address


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Contact Number


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Referral Information


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