KCS Group

Technical Support Engineer   




  ASG Technologies Group, Inc. is looking for Technical Support Engineer



Job Description

Candidate should have a Bachelor Degree in of Computer Science/ IT or related field with 2+ years of technical engineering support. Familiarity with concept of web-applications. Understanding of SSL/ TLS certificates

Preferred technical computer knowledge
Available for some after hours, weekend and/or holiday work

Essential Duties & Responsibilities-

Able to assess customer needs and set expectations
Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
Responsible for handling a high volume of administrative cases
Verify accuracy of business impact statement as provided by the customer
Problem-solving mindset

Perform, with limited direction, problem verification by confirming customer s environment, error messages, and symptoms of a problem
Able to troubleshoot common problems
Ability to search for needed information and find answers in documentation
Use testing tools for troubleshooting
Research moderate cases using knowledge bases, documentation etc.
Gather information to develop reproducible cases
Prepare, recommend and implement solutions
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, CCNA/ CCNP, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Network Support, Customer Support, Troubleshooting


Company Info
ASG Technologies Group, Inc. provides global organizations with a modern approach to Digital Transformation to succeed in the Information Economy. ASG is the only solutions provider for both Information Management and IT Systems. ASG s Information Management solutions enable companies to find, understand, govern and deliver information of any kind, from any source whether structured or unstructured through its lifecycle from capture to analysis to consumption.

The IT Systems Management solutions empower companies to support traditional and modern digital initiatives, operate their IT infrastructure more efficiently and effectively and reduce the cost of managing and running their internal IT systems landscape. ASG is proud to serve more than 3,000 customers worldwide in 60 countries and in top vertical markets including Healthcare, Financial Services, Insurance and Government.
 


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Referral Information


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