KCS Group

Technical Support Executive   




  Cognizant Technology Solutions (CTS) is looking for Technical Support Executive



Job Description

Candidate should be a Graduate/ Post Graduate in any stream with excellent written skills and communication skills. Must have fair knowledge in Hardware, software and End-user computing.

Good Analytical Ability
Knowledge in Excel, PowerPoint
ITIL/ Yellow belt certification
Prior Hands on experience Service Now

Roles and Responsibilities-

1) Answering calls for North American region
2) Resetting Domain passwords and application password
3) Trouble shooting internet issues, performance issues, application support and all end user related quries
4) Create tickets in service now and assign tickets to support teams for out-of-scope issues.
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Hyderabad, Chennai 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Voice Support, Desktop Support, Troubleshooting


Company Info
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world`s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 244,300 employees as of June 30, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
 


Address


Not Mentioned


Contact Number


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