KCS Group

Technical Support Engineer   




  Proleads - Syntopia Private Limited is looking for Technical Support Engineer



Job Description

Candidate should have a Bachelor`s degree in Computer Science, Software Engineering, or a related field (or equivalent work experience) with proven experience in technical support or a customer-facing role in the software industry. Must have strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide effective solutions.

Solid understanding of software architecture, database concepts, and web technologies (HTML, CSS, JavaScript, etc.).
Experience with programming languages such as C# ,Java or Python is a plus.
Experience with MS SQL SERVER database is mandatory.

Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users.
Customer-oriented mindset with a strong commitment to delivering exceptional customer service.
Ability to work independently and prioritize tasks in a fast-paced, dynamic environment.
Strong attention to detail and organizational skills to ensure accurate documentation and follow-up.
 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Delhi 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Application Support, Product Support, Customer Support, Software Support


Company Info
Syntopia Private Limited is a software product development company , ProLeads is a flagship CRM Product - which helps in Lead management and Service management workflows.
 


Address


Not Mentioned


Contact Number


Not Mentioned



 



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