KCS Group

Technical Support Manager   




  Splashgain Technology Solutions Pvt. Limited is looking for Technical Support Manager



Job Description

We are searching for an innovative and customer-focused Technical Support Manager to join our team. As the Technical Support Manager, you will be responsible for managing a team of technical support representatives and ensuring that customer inquiries and issues are resolved promptly and effectively. In addition to overseeing the team`s performance, you will also be involved in personally handling customer queries through calls and emails.

Candidate should have a Bachelor`s degree in a relevant field with minimum 3 years of experience in a similar technical support management role. Must have proven experience in resolving customer queries and issues through calls and emails, utilizing a ticketing system such as Freshdesk.

Excellent technical, diagnostic, and troubleshooting skills to effectively address customer concerns.
Strong leadership and organizational abilities to manage and motivate a team of technical support representatives.
Eagerness to learn and develop a core understanding of our company`s products, services, and systems.

Excellent communication, interpersonal, and motivational skills to build rapport with both internal teams and external customers.
Ability to analyze data, identify trends, and implement process improvements.
The customer-centric mindset with a strong focus on providing exceptional customer support.

 

Work Experience

3 to 8 Years

Level

 Middle / Assistant Manager 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Customer Support, Technical Support, Email Support, Freshdesk, Ticketing, Product Support


Company Info
We are India`s Education Technology Platform company working on innovative platforms targeted for education and corporate segment established in 2009.We have been working with many reputed organizations for the last many years. Serving clients across 15+ countries around the world and expanding rapidly. Having more than 300+ Happy customers globally. Filed a path breaking EdTech Patent in India and USA and continuing the same path to file more patents. Expertise in Remote Proctoring, AI Proctoring, Digital Assessments.
 


Address


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Contact Number


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Referral Information


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