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Job Description
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The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers` technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Minimum qualification should be graduation or 10th + 12th + 3 years Diploma
Minimum 1 year any customer support or customer service experience is required
Location: Pune (WORK FROM OFFICE)
Rotation shifts 24*7.
5 working days & 2 rotational week offs.
One side transport facility will be provided.
International Voice Support.
Customer service oriented (SD).
Strong English (fluency) written and verbal skills.
Responsibilities-
Manage and address electronic tickets efficiently
Voice support is a must
Troubleshoot and configure software and hardware through call.
Application, OS and Network troubleshooting
International Process
Flexible to work in shifts
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Work Experience |
1 to 4 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web) |
Vacancies
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Not Specified |
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Industry
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IT-Software |
Job Location
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Pune |
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Educational
Qualification
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B.Sc, BCA/BCS, B.E./B.Tech |
Salary
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Not Specified |
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Key Skills
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Technical Support, International Voice Process, IT Helpdesk, Networking, Customer Support
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Company Info
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Wipro Limited (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies Centers of Excellence enable us to harness the latest technology for delivering business capability to our clients.
Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to differentiate at the front and standardize at the core through technology interventions. In today s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. Wipro is well positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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