KCS Group

Technical Support Specialist   




  Diligent - A Modern Governance Company is looking for Technical Support Specialist



Job Description

We are looking for an enthusiastic and self-motivated Technical Support Specialist to join our team. Tier 2 Engineers are well-trained and can handle most types of general support issues; therefore, they don t `cherry-pick` tickets. T2 performance mainly measured by the number of tickets solved per day and by their CSAT rating, which should be at least 95%.

What you will do:

General technical customer support. The Technical Support Specialist has a wide-ranging understanding of the Diligent and may not have the knowledge of the inner working of the Diligent product(s). Customer Support Engineer would identify a customer s issue and provide tips on how to manage a problem.

What you need to succeed

Engineering degree in Computer Sciences, Information Systems or related fields
Experience with Microsoft SQL Server installation, configuration and performance
Experience working on large-scale, N-tiered enterprise web applications.
Proficient in SQL, stored procedures, database schema with hands on experience in enterprise projects

Experience supporting the functionality of complex enterprise business applications (beyond just installation, setup, configuration)
Ability to research, learn, apply, and adapt to new functionality and technology
Self-motivated, able to multi-task and remain productive without close supervision
Excellent oral and written communication skills
Ability to work under pressure to resolve complex and time sensitive client issues from beginning to end

Ability to work independently and within a team, escalating issues when appropriate
Ability to manage case load to meet defined service levels while customer expectations and follow up
Past work experience in a support role in pure product development companies is a big plus
 

Work Experience

3 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Desktop Support, IT Service Desk, Software Support


Company Info
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
 


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