KCS Group

Technical Support Engineer   




  Veritas Technologies Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with a strong telephone presence, with regular communications to keep customers updated about their support cases. Excellent customer service skills and a team focus. Fluency in English, both verbal and written communication skills is mandatory/required.

Understanding of Microsoft Windows environments and/or other Operating Systems, eg UNIX/ Linux is preferable.
Advanced Experience of working on NetBackup and NetBackup Appliances in a Support environment will be preferred.
Advanced knowledge of storage technologies (tape device, SCSI, SAN, iSCSI, etc.).
Advanced knowledge of networking technologies TCP/ IP, routers, switches etc.
Advanced knowledge of Server applications (Backup and Recovery, SQL Server, Exchange, SharePoint, Oracle, Domino, etc) is desirable.

In addition, experience and knowledge in one or more of the following is highly desirable:
Previous experience in System Administration/ Windows/ UNIX/ Linux administration
Strong troubleshooting, follow through, interpersonal, verbal and written skills.
Strong experience in technical support environment is preferred.
Success factors include: Strong Communication, customer focus, influence and persuasion, commitment to task, policies/ processes/ procedures and team work.
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, CCNA/ CCNP, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Data Management. Customer Support, Customer Relationship, Troubleshooting


Company Info
Veritas Technologies is a leader in multi-cloud data management. Over 80,000 customers including 87% of the Fortune Global 500rely on us to help ensure the protection, recoverability and compliance of their data. Veritas has a reputation for reliability at scale, which delivers the resilience its customers need against the disruptions threatened by cyberattacks, like ransomware.
 


Address


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Contact Number


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Referral Information


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