KCS Group

Technical Support Engineer   




  Innovative Techhub Private Limited is looking for Technical Support Engineer



Job Description

We are looking for a Technical Support Engineer L1 & L2 - PAN INDIA to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you`re computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Candidate should be Any Graduate with 0 to 3 years of experience in Technical Support, Desktop Support, Network Troubleshooting, Hardware Troubleshooting. Must have excellent communication skills.

Roles and Responsibilities-


Performs installations, maintenance, and repairs on customer equipment (Desktop / Laptop / Ipad / Tablet PC/peripherals) working primarily on-site.
Installation and configuration including Data Transfer knowledge and Deploy OS via SCCM, Image via Ghost, etc..,
Troubleshooting of OS ( Windows7/8/10), productivity tools like MS office, AV tools. Customer handling, Updation / Closer of Ticket in Ticketing Tool, Operating from Customer place (Onsite anywhere in India).
OS troubleshooting on the desktops.

Installation and configuration of OS ( Windows7/8/10) as per the requirement.
Standard Microsoft desktop application Installation and troubleshooting.
Antivirus update using provided tool.
Installing and configuring messaging client on workstations.
Email troubleshooting and housekeeping at the client end.
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Across India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Desktop Support, Network Troubleshooting, Hardware Troubleshooting


Company Info
Innovative TechHub Pvt. Limited has been a leader in the business of IT Infrastructure Solutions & Services where we have been catering to several Large & Small Medium Enterprise clients with an healthy relationship and supporting them to grow and achieve their business objectives In our journey we have learnt the art of designing accurate solutions for customers keeping in mind their requirements, budgets & end objectives We believe to work on simple strategies and achieve high efficiency with desired quality standards.
 


Address


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Contact Number


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Referral Information


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