KCS Group

Technical Support Engineer   




  Sify Technologies Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 0 to 5 years experience in Technical Support, Service Desk, Customer Support, Networking and Troubleshooting. Analyze, Identify and troubleshoot technical queries raised by customers via phone, email or the self-care portal. Ensure FCR/ FTR of tickets are maintained at the targeted point. Basic knowledge in Google components-Cloud storage, cloud computing, google vision.

Ensure proper documentation of the resolution in Service Now for problem management activities.
Display onus and accountability by coordinating/ following up with internal teams to ensure SLAs are met
Ensure targeted SLAs are achieved by improvising the workflow and review of the knowledge database
Initiate and promote continuous improvement programs across the sphere of influence

Accountable for C-Sat in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones
Demonstrate strong customer service in all activities, setting the appropriate example
Manage escalation process and ensure client satisfaction in issue resolution
Train new resources on the process
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
Telecom 


Job Location
Hyderabad 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Service Desk, Customer Support, Networking and Troubleshooting


Company Info
We are India`s pioneer & leader in Internet, Networking and e-Commerce services, and the first Indian Internet company to be listed on the Nasdaq National Market in the US. We provide integrated end-to-end solutions for both corporates & consumers, with a range of products and services delivered over a common Internet backbone infrastructure. Everything that Sify has done or achieved since we began commercial operations in April 1998 stems from our Purpose and Vision. A key aspect is Sify being an enabler and catalyst of the Internet for positive change in India- a responsibility that we continue to carry. Sify began by developing India`s first TCP/IP network and offering multiple services on a common backbone infrastructure for an integrated Internet, networking and eCommerce business model.
 


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Contact Number


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Referral Information


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