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Job Description
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Candidates should have a Graduation in Computer Science or relevant field with proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. Must have good hands-on experience with Windows/ Linux/ Mac OS environments.
Working knowledge of office automation products and computer peripherals, like printers and scanners.
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Key Responsibilities-
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
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Work Experience |
0 to 2 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web) |
Vacancies
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Not Specified |
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Industry
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CRM/Call Centers/BPO |
Job Location
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Bangalore |
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Educational
Qualification
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B.Sc, BCA/BCS, B.E./B.Tech |
Salary
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Not Specified |
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Key Skills
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Desktop Support, Technical Helpdesk, Installation, Hardware/ Networking, Windows Troubleshooting
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Company Info
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We are a recruitment consultancy. We exist to match job seekers with organizations that are trying to fill a position. The main goal is to fill the various roles within the company with suitable candidates. We engage in a continuous process of finding, selecting evaluating and developing a working relationship with Job seekers/ Candidates and connect them with the right openings in one of the reputed Organizations under our client data.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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