KCS Group

Technical Support Specialist   




  Zocdoc - Online Healthcare Management is looking for Technical Support Specialist



Job Description

Candidate should have Bachelor`s degree in Computer Science or a related field or a mixture of IT-related certifications with 2+ years experience in a progressively responsible technical support or helpdesk role. Must have strong customer service background with an ability to identify common user experience issues and analyze root causes, delivering and implementing viable solutions at scale.

Experience with some of the following: G Suite Apps, JIRA, Confluence, Slack, and BetterCloud.
On-site and remote desktop troubleshooting skills for PC and Mac, software, and hardware.
Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls)

Proficiency with Single Sign-On and Multi-Factor authentication.
Experience with JAMF/ JSS Suite.
Scripting experience (BASH, PowerShell, or similar)
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Service Desk, Customer Support, Networking and Troubleshooting


Company Info
At Zocdoc, we strive every day to make it easier for patients to get the care they need. Founded with a mission to give power to the patient, Zocdoc enables the seamless healthcare experience patients expect and deserve. Every day, we hear from patients who tell us about the very real difference we`ve made in their lives. You can hear some of their stories here.
 


Address


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Contact Number


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Referral Information


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