KCS Group

Technical Support Analyst   




  GlobalLogic - A Hitachi Group Company is looking for Technical Support Analyst



Job Description

Candidate should have a degree in IT/ Computer Science or Business Administration with + years in customer service and/or in a call center environment. 1-2 years of administrative work preferred. Experience in software support, Call center would be a plus. Must have strong verbal, written and interpersonal communication skills to interact with team members, customers, partners, and other departments.

Ability to work independently and as part of a team
Ability to prioritize tasks and strong problem solving skills
Ability to work under pressure
Strong attention to detail and excellent organizational skills required
Ability to multi-task
Understanding of support processes and best practices
Be ready to work in 24/7 environment.

Roles and Responsibilities:-

Receive customer emails and phone calls.
Create and dispatch customer cases as appropriate
Facilitate communication and engage internal teams to best serve Customers
Ensure customer issues are worked in a timely manner to deliver a positive experience
Proactive communication to deliver updates to our customers on their issues
Manage multiple tasks in a fast-paced, changing environment
Other job functions and responsibilities will be defined by your direct supervisor/manager

 

Work Experience

1 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Noida, Gurgaon 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Product Support, Application Support, Customer Support, Troubleshooting


Company Info
GlobalLogic, a Hitachi Group Company, is a leader in digital product engineering. We help our clients design and build innovative products, platforms, and digital experiences for the modern world. By integrating our strategic design, complex engineering, and vertical industry expertise with Hitachis Operating Technology and Information Technology capabilities, we help our clients imagine whats possible and accelerate their transition into tomorrows digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare & life sciences, media and entertainment, manufacturing, semiconductor, and technology industries.
 


Address


Not Mentioned


Contact Number


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