KCS Group

Technical Support Engineer   




  Incedo Inc. (IT Service Management Company) is looking for Technical Support Engineer



Job Description

It`s a B2B profile (60% Voice) where TSE will be the point of contact for all technical queries related to login. TSE will be trained on handling password reset queries.

Qualifications

Any Technical Graduate freshers excellent communication and technical skills.
Comfortable working in night shifts and commuting self-one sided.
24*7 shift (US Shifts)

Primary Skills

1) Excellent communication skills
2) 24*7 operations & most of the times shift will be in EST hours.
3) Technical bent of mind to isolate a problem quickly
4) Basic troubleshooting of desktop/ laptop and gadgets
5) Email configuration

Secondary Skills

1) Customer service approach
2) Comfortable with US shifts timings, Tech Support (Semi-Tech) voice process.
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Gurgaon 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, International Voice Process, IT Helpdesk, Networking, Technical Helpdesk


Company Info
Incedo is a US based consulting, analytics and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through End-to-End Digital Transformation and work across Financial Services, Telecom, Life Science & Healthcare and Product Engineering sectors. Our uniqueness lies in bringing together strong engineering, data science and design capabilities with deep domain understanding, and blurring the boundaries between services and products to maximize business impact from emerging technologies.
Our valuable clients from most of the big manufacturing organization, research institutes and corporate houses prove our expertise in installation, maintenance and up-gradation of network setups using different configurations and operating systems and make us well known provider of high-end solutions using Linux and windows operating system.
 


Address


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Contact Number


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Referral Information


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