KCS Group

Technical Support Representative   




  TELUS International - Canadian Technology Company is looking for Technical Support Representative



Job Description

Candidate should be Any Graduate/ Post Graduate with minimum 1 year experience into International BPO Tech Support process. Should be customer oriented with good knowledge into technical support. Should possess excellent verbal and written communication skills.

Should be okay with the work from the Office role.
Must be comfortable with night shifts.

Functional Responsibilities-

Provides expedient and accurate customer service to all client customers. Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information requests. Prepares reports by accessing account database, analyzing the information contained and providing useful accurate and appropriate data.

When necessary, escalates complex customer interactions to the appropriate party as designated and identified for each issue, specially when these issues, concerns, complaints and queries are beyond one`s jurisdiction and scope of knowledge. Performs callbacks/ return calls to customers when initial calls are received during system downtimes. Ensures that the necessary customer care/inbound sales process and procedures are carried out in call backs.

Perks and Benefits

1. Annual Package would be up to 499200 LPA
2. Cab Facilities
3. Medicare Facility (Free online consultation with Doc)
4. Variables based on performance
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Noida 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, International Voice Process, Customer Support/ Service & Operations


Company Info
Xavient Information Systems (XIS) is a software services organization born and brought up in the new economy. At Xavient, we strive to maintain a fulfilling and rewarding work environment which we believe is a catalyst for great achievements. Xavient is a young, aggressive, and extremely competent team of fiercely talented software architects, engineers, project managers and functional & domain experts, that is re-defining the rules of the consulting space. We have won fortune 500 clients and multi million dollar projects by our commitment to streamlined, iterative and collaborative delivery processes.

Xavient has a strong experience and expertise in Hi-Tech Manufacturing, Retail, Broadcasting and Finance domains with deep expertise on horizontal practices like Enterprise Application Integration, Business Intelligence, Supply Chain Management (SCM), Customer Relationship Management (CRM) and eBusiness. At Xavient, we have a passionate commitment to iterative and agile development methodologies.

 


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