KCS Group

Technical Support L1 (Desktop)   




  ConnectWise: MSP Technology | IT Management is looking for Technical Support L1 (Desktop)



Job Description

Candidate should have Any Bachelors degree with excellent communication skills
Should be able to converse, chat, compose emails in fluent English Language
Ability to work on multiple priorities and/or projects simultaneously
Must have strong customer relationship skills

Should have excellent listening & communications skills, both verbal and written
Knowledge of the IT, Professional Services, CRM or ERP markets is preferred
Strong computer skills and the ability to effectively communicate through email
Problem-solving abilities and the ability to meet reasonable deadlines
Ability to build positive and collaborative relationships.

Job Responsibility-

Work directly with partners to answer questions about any of our supported software in a professional and courteous manner meeting departmental goals
Research questions using documentation, other colleagues and other forms of communication to find answers for the partner
Train and review on all areas of the software application we support and keep up to date on new information as needed
 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Service Desk, Customer Support, Networking and Troubleshooting


Company Info
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
 


Address


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Contact Number


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Referral Information


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