KCS Group

Technical Support Analyst   




  Oracle India Private Limited is looking for Technical Support Analyst



Job Description

Candidate should have at least 5 to 8 years of experience in SQL & Application Support, Client/ Customer Support, Troubleshooting, Incident Management, Problem management & Change Management.

Able to interact with stakeholders in different regions of the world.
Should have excellent Communication Skills
Willing to work in the shift of 5 pm 2 am IST

Key Responsibilities--

You will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.

You will perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders.

You will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs. And, you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals.
 

Work Experience

5 to 8 Years

Level

 Middle / Assistant Manager 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Application Support, Client/ Customer Support, Troubleshooting, Incident Management


Company Info
At Oracle, we empower businesses that are changing the world by providing them with the world s most complete integrated Business Software, Systems and Cloud technology. We are a global company focused on helping top talent reach their full potential. At Oracle, we are offering you a world of opportunity and an undeniably great place to work. As part of our team you ll work in an exciting, high-energy environment, collaborating with some of the sharpest minds in the industry.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email

Specialized Jobs

Latest Featured Jobs



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs

KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register