KCS Group

Technical Support Engineer   




  MSys Technologies (India) Pvt. Limited is looking for Technical Support Engineer



Job Description

Candidate should have 2+ years of International Tech Support contact Centre experience with Excellent Communication Skills
Strong in Linux preferably with Certification
Working knowledge - Enterprise Storage and Backup
Any working knowledge in Cloud (AWS, AZURE, GCP, IBM) will be an added advantage

Roles and Responsibilities

- Handle case escalations from other Support Engineers
- Provide all information need by TS to maintain Salesforce Database (customer configuration)
- Ability to interpret Tier product logs (switches, storage, O.S, Backup applications, etc...)
- Diagnosis of the problem = Interpret/validate the error, find a workaround, and identify an available patch.
- Identification of possible code issues that could be causing the problem

- Checking Code Upgrade feasibility with the current HW platform for approval (memory, disk space, drivers) Make sure no regression in the new code.
- Diagnosis of the problem remotely using available tools (Phone/ Chat/ GTM)
- Reproduction of the issue through simulation of the customers environment (Lab)
- Working with engineering support toward resolution of all escalated issues

- Provide ETA for patch or new build delivery
- Ability to install Patches, Linux Packages, and run executable binaries.
- Feeding back End-user requirements for Product Enhancement (RFE)
- Arbitrating communication between different vendors

- Provide Root cause analysis document whenever possible



Note: Willing to work in US Shift(Night shift) as the client is based out of North America.

 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Pune, Chennai 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Linux Support, Storage Servers, Troubles shooting, Operations Support


Company Info
We have a unique way of doing things - the MSys Way. Its how we innovate, collaborate, operate and deliver value for our clients. MSys is an innovator in offering IT services and domain specific automation software. MSys together with its unparalleled focus and in-depth technical expertise delivers unprecedented value at an affordable cost in the areas of storage, servers, DR/BC, and virtualization. Apart from services, MSys also offers enabler products including evolutionary end-to-end domain specific software solutions for test automation to its customers. Driven by the vision to be at the core of the evolution in the industry, MSys strives to become a transformational agent. The transformational agent brings constructive changes to their customers and delivers value-added software and business processes.
 


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Referral Information


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