Technical Support Engineer (WFH) (required) at RedHat India Private Limited

KCS Group

Technical Support Engineer (WFH)

RedHat India Private Limited is looking for Technical Support Engineer (WFH)

Job Description	The Red Hat Support Engineering group is seeking a Platform as a Service(PaaS) Engineer to help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. The Support Engineering group is dedicated to resolving issues quickly and efficiently. In this role, you will collaborate with our customers` top developers, architects, DevOps engineers and system admins and assist our technical support engineers with complex and challenging issues. Candidate should have a Bachelors degree in a technical field; (Engineering or Computer Science are a plus) with 2+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service. Experience with Linux or Unix operating systems. Cisco Certified Network Associate (CCNA) certification is a plus Should have good experience working with hosted applications or large-scale application deployments. Experience with Docker, Kubernetes, Open vSwitch, Red Hat Middleware, Apache Tomcat, Node.js, Ruby (web frameworks), Python (web frameworks), Microsoft Azure, and .NET Primary Job Responsibilities- Partner with the OpenShift Container Platform, OpenShift Dedicated, OpenShift Online and OpenShift Origin communities to develop and review patches and test cases Analyze upstream development against current customer reported defects and develop patches to resolve the issue Use tools like curl, git, docker, kubernetes, strace, and wireshark to investigate and troubleshoot technical issues Record customer interactions including investigation, troubleshooting, and resolution of issues Work closely with Red Hat development engineering, and assist production support engineers and technical account managers Partner with Red Hat strategic cloud partners such as Microsoft to jointly solve multi-vendor customer issues. Demonstrate considerable judgment in selecting methods and techniques to obtain solutions Maintain a commitment to providing the best experience possible for Red Hat customers Manage your workload to ensure that all customer issues are handled and resolved in a timely manner Assist in the development of comprehensive and reusable self-service solutions for future incidents
Work Experience	2 to 7 Years	Level	Junior - Executive, Assistant
Job Function	IT-Software, Desktop Support, IT-Software Others	Vacancies	Not Specified
Industry	IT-Software	Job Location	Across India, Remote
Educational Qualification	B.Sc, BCA/BCS, B.E./B.Tech	Salary	Not Specified
Key Skills	Technical Support, Customer Support, Rhel, Linux, Openshift, OCP, Kubernetes
Company Info	Founded in 1993, Red Hat is the premier Linux and open source provider. The most recognized Linux brand in the world. We serve global enterprises through technology and services made possible by the open source model. Solutions include Red Hat Enterprise Linux operating platforms, sold through a subscription model, and a broad range of services: consulting, Red Hat Network. Red Hat`s global training program operates in more than 60 locations worldwide and features RHCE, the global standard Linux certification.
Address	Not Mentioned
Contact Number	Not Mentioned
Referral Information	Check details

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