KCS Group

Technical Support Associate   




  Tech Mahindra Limited is looking for Technical Support Associate



Job Description

Desirable candidate should be B.Tech/ BE/ BCA or MCA with minimum 1 year of experience in Technical Support, International Service Desk, Customer Support. Must have professional communication skills with the ability to communicate effectively to a diverse audience. Effective time management skills and attention to detail and accuracy

Ability to identify opportunities for process improvements
Ability and willingness to work in a large 24*7*365 Service Desk environment
Exposure to call routing software and ITSM toolsets preferable (Candidate needs to have experience in working tickets on Service Now (Preferred))
ITIL certification IT Infrastructure Library (ITIL) certification at a foundation level (preferred not mandatory)
Sufficiently IT literate to make effective use of the applications and systems required to be an effective Service Desk Team Agent
Retail domain knowledge is an added advantage.

Interview rounds:

1. HR Screening Round
2. Basic Communication round
3. OPS Round
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Hyderabad 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, International Service Desk, Customer Support, Technical Voice Process


Company Info
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting). With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
 


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Referral Information


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