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Job Description
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Candidate should have a technical background, preferably in software engineering with 0 to 2 years experience in the software/ tech industry. Hands-on experience with configuring software products. Must have customer-centric orientation with strong written communication skills (written and verbal). Analytical, problem-solving, and troubleshooting skills.
Job Responsibilities:
Provide Chat/ Email based support to international customers for our Saas Product
Resolve all pre-sales and post-sales customer queries on-time following support SLA
Delight customers by assisting them with their queries regarding the product
Analyze and understand a problem from the customer s point of view.
Take the role of a consultant in evaluating customer s requirements and map it to product features.
Configure the product on behalf of customers based on their requirements
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Work Experience |
0 to 2 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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IT-Software, Desktop Support |
Vacancies
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Not Specified |
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Industry
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IT-Software |
Job Location
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Calicut, Cochin, Kochi |
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Educational
Qualification
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B.Sc, BCA/BCS, B.E./B.Tech |
Salary
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Not Specified |
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Key Skills
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Technical Support, Customer Support, IT Helpdesk, Configuring Software Products
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Company Info
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We are a team of technology enthusiasts who are hell-bent on providing our customers with the best solutions for boosting their business to the next level. We have a wide variety of products ranging from e-commerce add-ons, data visualization tools, SaaS applications, and UI-UX designs. Our popularity has grown to build a global network of customers in a short span of time and we are here to stay and serve as long as technology matters.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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