KCS Group

Technical Support Associate   




  Mphasis Limited is looking for Technical Support Associate



Job Description

Candidate should have a basic knowledge on switching and routing and Wifi configuration. Capable of troubleshooting converged networks, IP/ VOIP issues across LAN/ WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/ IP (IPv4), DNS.

Customer satisfaction is our purpose; this is a HIGH TOUCH environment in which continual customer interaction is the norm. This includes setting up servers, workstations, storage arrays, basic networking, entering IP information in devices, and installing software. To resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the relevant stake holders for product support.

Behavioral Skills:

Good in communication
Positive energy
Positive attitude
Self-Learner
Detail oriented
Analyzing mind and quick decision making
 

Work Experience

0 to 1 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Pune 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, Customer Support, IT Helpdesk, IT Service Desk, Help Desk Operations


Company Info
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
 


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Referral Information


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