KCS Group

Technical Support Engineer   




  KnoahSoft Inc. is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 3 to 4 years of experience in Technical Support, Customer Support, IT Helpdesk/ Service Desk, Network Support, Troubleshooting. Must have excellent communication skills.

An individual contributor who provides advanced remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities
Provides support for medium to highly complex end user installations, configurations, upgrades and migrations through advanced problem solving and troubleshooting
Includes supporting 3rd party products and occasional on-site support
Analyzes symptoms, logs, and data required to resolve issues of medium to high complexity

Independently determines and develops approaches to solutions
Proactive in monitoring and resolving low complexity downstream effects as a result of the fix
May highlight more complex issues
Displays an understanding of the functionality and usage of the product and in conjunction with associated product
 

Work Experience

3 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, IT Helpdesk/ Service Desk, Network Support, Troubleshooting


Company Info
KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Our solutions protect organizations from the liability of `he/said, she/said` scenarios; provides data protection and security; and equips contact center professionals with the tools to improve their operational performance and deliver better customer service to their customers. Today our solutions are used in leading financial, telecommunications, government, BPO and healthcare enterprises and call center organizations throughout the world. KnoahSoft is privately held, profitable and headquartered in Henderson, Nevada with dedicated professionals located around the world.
 


Address


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Contact Number


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Referral Information


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