KCS Group

Technical Support Engineer   




  PTC Software India Private Limited is looking for Technical Support Engineer



Job Description

The Support Services organization is responsible for providing a seamless PTC experience to our customers to achieve their desired outcomes and accelerate customers success. Members of the Support Services organization combine strong Product and Cloud expertise with excellent customer technique to meet and even exceed customer expectations.

Must-Have Skills

Bachelors Degree (BE/ B.Tech) or equivalent in Engineering
Good Communication and verbal skills
Hands on knowledge on Java and Linux
Excellent Problem-solving and decision-making skills

Job Responsibilities-

Lead execution and client communication for critical and Enterprise-Down issues/ events Examples being (but not limited to)
Performance issues
Process and execute Client requests/ questions or issues:
o Enterprise Down
o Performance Issues
o Integrations Issues
o Solution to Hosting and Product problems
Extended cloud services/ Production Support - continuous improvement services such as Integration fixes
o Custom code fixes
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Noida, Gurgaon, Pune 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Production Support, Customer Support, Software Support


Company Info
PTC is at the early stages of a fundamental transformation, marking what could be one of the most significant disruptions to the manufacturing industry since the Industrial Revolution. As one of the world`s largest and fastest-growing technology companies, PTC helps manufacturing leaders address these transformative forces to achieve and sustain product and service advantage.

PTC solutions for Computer Aided Design (CAD), Product Lifecycle Management (PLM), Application Lifecycle Management (ALM), Service Lifecycle Management (SLM), and Internet of Things (IoT) enabled process transformation and delivers closed-loop lifecycle management for products and services that are increasingly smart and connected. Our solutions help you optimize the activities within individual functions of your organization, and align them across your entire enterprise from engineering to supply chain and manufacturing, to sales and service.
 


Address


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Contact Number


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Referral Information


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