|
Job Description
|
Candidate should have a Bachelor of Engineering Degree in any stream (BE IT/ Computers will have preference)
2+ Years experience in software support role; typically in technical support for cloud based applications.
Must have excellent oral & written communication skills
Good Knowledge to Sql Server, Crystal Reports, Cloud based Hosting & its configurations is a must
Good time management& personal discipline
Must be a good Team Player
Critical thinker and problem-solving skills
Job Responsibilities-
Calls are assigned in the Kanix Support portal to each engineer as their Level (L1, L2 or L3)
Support Engineers are expected to co-ordinate with the respective clients and close the calls
Professionally Communicate with the customers reaching the support center through the call center
Resolve calls in individual capacity
Ensure friendly approach with the customers and ensure timely resolution of support request up to the satisfaction of the customer.
Periodically report to the management current state of support services
Enhance internal systems to achieve improved customer satisfaction.
|
|
Work Experience |
2 to 7 Years |
Level |
Junior - Executive, Assistant |
|
|
Job Function
|
IT-Software, Oracle/Sybase/SQL/DB2, Desktop Support |
Vacancies
|
Not Specified |
|
Industry
|
IT-Software |
Job Location
|
Pune |
|
Educational
Qualification
|
B.E./B.Tech |
Salary
|
Not Specified |
|
Key Skills
|
Software Support, Technical Support, Customer Interaction, Troubleshooting
|
|
Company Info
|
KANIX is a fast growing software product company working in development & marketing of ERP products for multiple industry verticals. KANIX is in stage of getting itself listed on stock exchange through IPO route. The products developed by KANIX are focused on Niche market segment and these products are leaders in its segment. Many products developed by KANIX are taught in curriculum in many reputed educational intuitions.
KANIX reached its prospective customers through its offices in Pune, Mumbai, Delhi, Kolkata, and Chennai. Bangalore, Hyderabad and Ahmedabad in addition to 120+ channel partners spread across APAC.KANIX has strong digital presence and has a dedicated digital marketing team to support the field sales. To handle the ever increasing demand of its products KANIX is looking at further enhancing its marketing teams in all of its offices. KANIX offers a very good working environment to its employees in addition to better than industry remuneration and incentives. All positions have very high growth prospects and opportunity of making a very good carrier.
|
Address
|
Not Mentioned
|
|
Contact Number
|
Not Mentioned
|
|
Referral Information
|
Check details
|
|
|
|
|
![](\"/img/level3.jpg\")
![](\"/img/flip.jpg\")
![](\"/img/fk.jpg\")
![](\"/img/amzp.jpg\")