KCS Group

Technical Support Engineer   




  Impetus Technologies Private Limited is looking for Technical Support Engineer



Job Description

This role requires someone to relocate to Riyadh, Saudi Arabia after a month of joining.

Job Details:

You will work in a multi-functional role with a combination of expertise in Software/ Hardware/ Networking Infrastructure, Storage, Customer Training and Technical Support.
You will work in a team that often interacts with customers on various aspects related to technical support for deployed systems. You will be deputed at customer premises to assist customers with issues related to Hardware Infrastructure, Software Infrastructure and Application Software (Products) deployed.
You will Interact with QA and Engineering team to co-ordinate issue resolution within the promised SLA to customer.

Roles & Responsibilities:

Design, deploy, and maintain virtualization solutions, including server and storage virtualization.
Maintain and upgrade operating systems and core software applications.
Monitor system performance and availability.
Troubleshoot hardware and software issues.
Coordinate system upgrades and patching.
Provide technical advice and guidance to users.
Create and maintain system documentation.
Develop and execute disaster recovery plans.
Provide technical support for end users.
Coordinate with vendors for hardware and software purchases.
Develop scripts for system automation.
 

Work Experience

4 to 8 Years

Level

 Middle / Assistant Manager 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Delhi, Bangalore, Pune, Indore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, IT Helpdesk, Hardware/ Networking Infrastructure, Storage


Company Info
Impetus designs and develops state-of-the-art products, spanning all leading-edge development platforms, for a host of fast-paced and innovative software companies. We offer product-oriented services, across the entire product development lifecycle, to our clients. We keep very successful company-all our clients are leaders in their spaces. They range from some of the finest startups in the Silicon Valley, such as Scalix, KnowNow, Navic, Sennari, to well established players including NeuStar, 3M, LiveCapital and PeopleSoft. Leading blue-chip VCs like Sequoia, Kleiner Perkins, Redrock, and Venrock recommend us as the preferred offshore service provider for companies they are incubating. Our sister companies, Servigistics, ClearTrail and Intellicus, and the intellectual property we create, have been phenomenally successful, setting innovative trends and establishing new markets.

 


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