KCS Group

Technical Support Engineer   




  Teleport: Identity-Native Infrastructure Access is looking for Technical Support Engineer



Job Description

Candidate should have 3+ years experience in customer-facing software support, software services, or system administration roles
Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
Demonstrable experience with the following security technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.

Must have strong Linux server administration skills
Foundational understanding of Kubernetes
Exceptional software troubleshooting, testing, and debugging skills
Outstanding soft skills, excellent verbal and written communication skills.

A Technical Support Engineer is a member of our Technical Support team, who is focused on providing technical support assistance for customers who have purchased our software product, Teleport. You will work directly with our customers to provide guidance and planning during onboarding, triage and debugging of technical issues, develop and maintain customer training programs, and assist the product team by capturing product feedback. Day to day, you will lead and participate in customer support interactions via ticket, chat, and video. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

 

Work Experience

3 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Across India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, IT Helpdesk/ Service Desk, Software Support


Company Info
Teleport is the easiest, most secure way to access all your infrastructure. The open-source Teleport Access Plane consolidates connectivity, authentication, authorization, and audit into a single platform. By consolidating all aspects of access for engineers and the software they write, Teleport reduces attack surface area, cuts operational overhead, easily enforces compliance, and improves productivity.
 


Address


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Contact Number


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Referral Information


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