KCS Group

Technical Support Engineer   




  MuleSoft | Automate Anything, Empower Everyone is looking for Technical Support Engineer



Job Description

Candidate should have 2+ years of experience in a software product customer support role. Experience successfully shipping a single page web app (ideally using React.js or other JavaScript framework). Should have experience writing documentation Knowledge of AWS Cloud building blocks like Cloudfront, API Gateway and AWS Lambda Use of tools like AWS Athena with logs and Cloudwatch for operational monitoring. Experience with standard frontend technologies like HTML5, CSS and JavaScript, and developer tooling and web applications built with Node.JS.

Minimum Qualifications-

Ability to communicate technical concepts clearly and effectively.
Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
Excellent written and verbal communication skills Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Understanding of database concepts and data management (RDBMS) and SQL Experience with recognizing Splunk data sources and analyzing the data for anomalies and trends.

Job Responsivity-

Developing and maintaining technical expertise in assigned areas of product functionality.
Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise
Providing feature explanation and Salesforce coding best practices
Managing customer expectations and the customer experience to maximize customer satisfaction
Actively maintaining and participating in job-related training activities
Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment
Multitasking and performing effectively under pressure
Creating and curating knowledge content
 

Work Experience

2 to 6 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Hyderabad 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, IT Helpdesk/ Service Desk, Software Support


Company Info
MuleSoft, LLC. is a software company headquartered in San Francisco, California, that provides integration software for connecting applications, data and devices. MuleSoft`s Anypoint Platform is the world`s leading integration platform for SOA, SaaS, and APIs. MuleSoft provides exceptional business agility to companies,,

 


Address


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