KCS Group

Technical Support Engineer   




  Avalara Technologies Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be BE, MCA or MCS with 3+ years experience in providing direct technical support to external customers by phone and electronically. Must have excellent problem-solving skills and ability to navigate challenging situations, in a professional manner. Proven ability to effectively communicate both orally and written Business communication, with individuals of varying technical skills and abilities

Work collaboratively with willingness to listen and work in fast paced challenging environment
Excellent organizational skills, with the ability to prioritize, manage, multi-task and execute cross-functionally

Preferred Qualifications

Good-to-Have (Added advantage)
Conversant with working with XML
Conversant with API
Database knowledge
Knowledge of Sales Tax (VAT Use Tax)
Experience in ERP Domain
Experience with Product based company
Experience with SaaS based solutions
Critical thinking
Experience of tracking tools like Salesforce Atlassian Jira

Job Responsibility-

Serve as front line contact for external customers by answering technical support telephone calls and emails
Answer questions and troubleshoot issues related to use of SaaS software applications
Act as an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management etc. in a very clear and concise method

Take ownership of technical issues from initial report to final resolution
Assist internal groups with technical issues and inquiries
 

Work Experience

3 to 6 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, CCNA/ CCNP, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Across India 


Educational Qualification
B.E./B.Tech, MCA/PGDCA


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Network Support, IT Help Desktop Suppor, Troubleshooting


Company Info
Avalara helps businesses of all sizes get tax compliance right. In partnership with leading ERP, accounting, ecommerce, and other financial management system providers, Avalara delivers cloud-based compliance solutions for various transaction taxes, including sales and use, VAT, GST, excise, communications, lodging, customs duties and other indirect tax types.
 


Address


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Contact Number


Not Mentioned


Referral Information


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