KCS Group

Technical Support Engineer   




  Vision Beyond Resources India Pvt. Limited is looking for Technical Support Engineer



Job Description

Candidates should have 10+2+3 regular education with 1 or more years of technical training in computer support preferred. Should have 2 or more years of technical or customer support experience working with company products and operating systems. Experience with solving computer related problems and working with company escalation policy.

Other Qualifications

Interpersonal skills to interact with customers and team members
Good communication skills
Organization skills to balance and prioritize work
Analytical and problem solving skills
Ability to work in a team environment

Essential Job Functions

Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Desktop Support, IT Service Desk, Network Support, Desktop Engineering


Company Info
VBeyond Staffing is a global recruiting firm and talent solution provider founded by industry veterans in staffing, talent acquisition, and executive search. With our collective experiences of over 60 years across multiple industries and domains, we built VBeyond Staffing to help solve their biggest challenge talent acquisition. We offer the best of both worlds for our clients, with the flexibility of a boutique firm and the scale and reach of a large firm.

Human capital is the most important investment for organizations, and we help them unlock the true value of talent with our vision, knowledge, and experience across various industries. Working closely with our partner clients and listening to their leadership needs, we design customized solutions that include planning and executing leadership hiring campaigns, sharing market intelligence, and providing strategic advisory.
 


Address


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Contact Number


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Referral Information


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