KCS Group

Technical Support Executive   




  Incedo: Digital Transformation Services & Platforms is looking for Technical Support Executive



Job Description

It`s a B2B profile (60% Voice) where TSE will be the point of contact for all technical queries related to login. TSE will be trained on handling password reset queries in Active Directory

Primary Skills

1) Excellent communication skills
2) 24*7 operations & most of the times shift will be in EST hours.
3) Technical bent of mind to isolate a problem quickly
4) Basic troubleshooting of desktop/laptop and gadgets
5) Email configuration

Secondary Skills

1) Customer service approach
2) Candidate should be comfortable with US shifts timings, Tech Support (Semi-Tech) voice process.

Qualifications

B. Tech/ BCA freshers or experienced with excellent communication.
24*7 shift (US Shifts)
Should be comfortable working in night shifts and commuting self-one sided.

Interested candidates can share updated resume along with below mentioned details to akansha.makhija@incedoinc.com

Total experience
Notice period
Current & expected CTC
Current location
Comfortable working in night shifts- yes/no
Comfortable commuting one way on own- yes/no
 

Work Experience

0 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Gurgaon 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, International Voice Process, IT Helpdesk, Networking, Technical Helpdesk


Company Info
Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.


Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
 


Address


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