KCS Group

Technical Support Engineer   




  Cluster India Private Limited is looking for Technical Support Engineer



Job Description

Qualification: Any Graduate (BE/ B.Tech EC/ IT are preferred) with CCNA/ CCNP

Must have an ability to work collaboratively with customers, partners and colleagues to drive the best solution for the customer. A demonstrable knowledge of Computer Networking and a desire to keep building on that knowledge and share it with others. Voluntarily take the steps needed to identify and address existing and potential obstacles, issues, and opportunities

Key Responsibilities-

Work as part of a pod of engineers who are responsible for resolving customers product issues via phone, email and chat
Build a strong and demonstrable knowledge of our products
Solve problems and deliver a top-quality support experience to our customers which will in turn drive customer loyalty and advocacy

Collaborate with the next tier of Support and other departments
Perform technical training and presentations of software and processes to staff
Mentor and share information with colleagues to increase the knowledge in the team
Create online help content to document helpful solutions for our customers colleagues
Actively contribute to the development of new or changed processes and procedures


 

Work Experience

0 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, CCNA/ CCNP, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Hyderabad, Pune, Mumbai, Chennai, Ahmedabad 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Desktop Support, Hardware Networking, Troubleshooting


Company Info
Cluster India a Mumbai, Ahmedabad based HQ was formed in 2008 and is primarily engaged in providing RAN services In-building solutions to Network Equipment Manufacturers and Telecom Operators for all wireless technologies. With established footprints across the Globe, Cluster India has already started implementing Automation and Augmented analytics in its services resulting in Cost-Efficient and improved delivery to its Customers.
 


Address


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Contact Number


Not Mentioned


Referral Information


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