|
Job Description
|
We are seeking a highly motivated and skilled QA cum Technical Support Technician to join our growing OTT technology client. In this role, you will be responsible for providing technical support to our customers and clients, as well as performing quality assurance (QA) testing on our technology products and services.
Skills Required:
Strong communication and customer service skills
Ability to provide step-by-step technical help, both written and verbal
Good understanding of computer systems, mobile devices and other tech products.
Familiarity with OTT technology and streaming services
Ability to troubleshoot and resolve technical issues in a fast-paced environment
Proficiency with relevant technical tools and resources, including QA testing software and methods
Key Responsibilities:
Respond to customer inquiries and troubleshoot technical issues related to our OTT technology products and services
Diagnose and resolve technical problems using various tools and resources
Escalate complex issues to the appropriate team or manager as needed
Maintain accurate and up-to-date records of customer interactions and technical support activities
Perform QA testing on new and existing products and services to ensure they meet our high quality standards
Identify and document defects and work with the development team to resolve them
Maintain accurate and up-to-date records of customer interactions and technical support activities
Stay up-to-date on the latest technology and industry trends to better serve our customers
Collaborate with other members of the technical support and QA teams to identify and resolve issues in a timely and efficient manner
|
|
Work Experience |
0 to 2 Years |
Level |
Junior - Executive, Assistant |
|
|
Job Function
|
IT-Software, Software Testing, Quality Control/Assurance, Desktop Support |
Vacancies
|
Not Specified |
|
Industry
|
IT-Software |
Job Location
|
Ahmedabad |
|
Educational
Qualification
|
B.Sc, BCA/BCS, B.E./B.Tech |
Salary
|
Not Specified |
|
Key Skills
|
Technical Support, IT Helpdesk, Desktop Support, Customer Support, QA Testing, Remote Support
|
|
Company Info
|
Prime Apps Infotech is a digital agency with a customer-centric approach that ensures organizations do more with the latest technology investments by improving user experience and productivity. Development with compliance and automation with security is the core aim of Prime Apps.
Inaugurated in 2011, two entrepreneurs Mehul Virani and Dharmesh Kukadiya established the brand Prime Apps with the mission to provide quality IT solutions and products to people and businesses. We have a philosophy that stands at the center of each product we make or each service we provide. We are a global agency with 150 clients and 40 creative and experienced people. Direct and transparent communication is the key to our success and the journey of perfection.
|
Address
|
Not Mentioned
|
|
Contact Number
|
Not Mentioned
|
|
Referral Information
|
Check details
|
|
|
|
|
![](\"/img/level3.jpg\")
![](\"/img/flip.jpg\")
![](\"/img/fk.jpg\")
![](\"/img/amzp.jpg\")