Technical Support Analyst (required) at Genpact | Transformation Happens Here

KCS Group

Technical Support Analyst

Genpact | Transformation Happens Here is looking for Technical Support Analyst

Job Description	Candidate should have 2+ years of PC desktop support or technical support experience with client contact. Knowledge of Microsoft O/S and/or PC hardware, Microsoft Printing, Active X controls, or Mobile devices (Smartphones/ iPads) Automotive industry experience would be preferred Experience using issue ticketing system such as SalesForce, Clarify, Remedy, or Footprints Basic knowledge of Unix/ Linux/ SQL as needed for application/ technology. Job Responsibilities- Provides customer service by applying problem solving and troubleshooting skills to assess issues and establish a course of action to guide the requestor to timely resolution of inquiries that come in via phone, chat, email and online ticket. Applies knowledge of our case resolution process, policies, case management, service level management, defect/ PCR process and escalation methodology. Uses customer service skills, keeping a positive, caring, can-do attitude and by keeping all appropriate parties updated to resolution, especially critical client issues. Provides other ad hoc support and duties as assigned, to include attending training courses as required and stays abreast of evolving internal processes and industry developments.
Work Experience	2 to 5 Years	Level	Junior - Executive, Assistant
Job Function	Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)	Vacancies	Not Specified
Industry	CRM/Call Centers/BPO	Job Location	Hyderabad
Educational Qualification	B.Sc, BCA/BCS, B.E./B.Tech	Salary	Not Specified
Key Skills	Technical Support, IT Helpdesk, Desktop Support, Remote Support, Service Desk, IT Support
Company Info	Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes an approach we call Lean DigitalSM. We deliver value to our clients in two ways through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients operations. Our approach is continually refined in one of the world s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.
Address	Not Mentioned
Contact Number	Not Mentioned
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